Privacy policy

Synio Ltd
Last updated: 30 October 2026

1. Introduction

Synio Ltd ("Synio", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase our products, contact us or interact with our social media pages and communities.

Our website is https://synio.uk.

Synio Ltd is the data controller responsible for the personal information described in this policy, except where another organisation acts as an independent controller.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Contact Information

If you have questions about this policy or how we handle your information, please contact:

Synio Ltd
8 Southview Place
Midsomer Norton
Bath
BA3 2AX
United Kingdom

Email: syniodesign@outlook.com
Website: https://synio.uk

3. Information We Collect

When you interact with Synio, we may collect the following information:

Personal and contact details

  • Name
  • Email address
  • Telephone number
  • Billing and delivery addresses

Order and transaction information

  • Products purchased
  • Order history and transaction references
  • Payment status and relevant payment details
  • Delivery and tracking information
  • Returns, refunds and warranty claims

Payments are processed through our payment service providers. We do not require access to your full payment card details to fulfil your order.

Website and technical information

  • IP address
  • Browser and device information
  • Website interactions and pages visited
  • Cookie preferences
  • Referral sources and shopping activity

Customer communications

We may retain emails, messages, product enquiries, reviews, technical support requests and other communications you send us.

Social media information

When you interact with our social media pages or communities, we may receive information such as your public profile name, comments, reviews, photographs, videos and messages.

4. How We Use Your Information

We use personal information to:

  • Process payments and fulfil orders.
  • Arrange delivery and provide tracking information.
  • Respond to enquiries and provide customer support.
  • Manage returns, refunds, warranties and replacement parts.
  • Provide product safety information and important updates.
  • Improve our products, website and customer experience.
  • Investigate suspected fraud or misuse.
  • Maintain business, financial and tax records.
  • Send marketing communications where permitted by law.
  • Operate and moderate our social media communities.
  • Comply with legal and regulatory obligations.

We only use personal information where we have a valid lawful basis.

5. Our Lawful Bases for Processing

Depending on the circumstances, we rely on:

Contractual necessity: To process orders, deliver products and provide services requested by customers.

Legal obligations: To comply with accounting, tax, consumer protection and other legal requirements.

Legitimate interests: To operate and improve our business, respond to customer enquiries, prevent fraud, maintain appropriate records and manage our communities, where those interests are not overridden by individuals' rights.

Consent: Where required for marketing communications, non-essential cookies or other activities requiring permission.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

6. Shopify and Payment Processing

Our online store is operated using Shopify.

Shopify and its associated services help us manage website functionality, customer orders, payments, checkout and store operations.

Depending on the services used, personal information may be processed by Shopify and relevant payment providers to complete transactions and protect against fraud.

Further information about Shopify's privacy practices is available at Shopify Privacy Policy.

7. Delivery and Fulfilment

We share the information necessary to deliver orders with relevant delivery and fulfilment providers, including Evri where used.

This may include your name, delivery address, contact information and relevant order details.

We share only the information reasonably necessary for the delivery or service concerned.

8. Marketing and Advertising

We may communicate with customers about Synio products, product improvements, new releases, offers and company news.

Marketing emails will only be sent where permitted by applicable law, including where valid consent has been obtained or an applicable existing-customer marketing exception is available.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

We may promote Synio products through social media platforms, including Facebook and Instagram.

Where advertising or analytics technologies collect personal information, we will provide the required information and obtain consent where necessary.

We do not treat purchasing a product as automatic consent to receive unrestricted marketing communications.

9. Social Media and Community Content

Synio Ltd operates social media pages and community groups, including STOVEJET® FANS, where customers and members can share their experiences, feedback, photographs, videos and reviews.

We value these contributions and may interact with, comment on or share publicly available posts through the normal sharing features provided by the relevant social media platforms, subject to applicable laws and platform terms.

Where we wish to reproduce customer photographs, videos, testimonials or other original content for advertising, website promotion or other commercial purposes, we will obtain appropriate permission where required.

Publishing content within a public group does not automatically transfer ownership or copyright to Synio Ltd.

We may refer to customer feedback for product development, quality improvements and customer support, using identifiable information only where lawful and necessary.

We may moderate our communities and remove content in accordance with our community rules and the relevant platform's terms.

If you have concerns about content shared or used by Synio Ltd, please contact us.

Social media platforms operate their own privacy policies, which also apply when you use their services.

10. Product Development and Customer Feedback

We may invite customers to participate in product trials, beta testing, surveys and development programmes.

This may involve collecting product performance information, feedback, photographs, videos and correspondence.

We use this information to improve our products, assess performance, investigate problems and develop future designs.

Participation in voluntary testing programmes does not automatically grant Synio Ltd unrestricted rights to publish a participant's personal information or original content.

We will seek appropriate permission where required before using identifiable customer contributions in promotional materials.

11. Cookies and Website Analytics

Our website uses cookies and similar technologies to support its operation.

These technologies may be used for:

  • Essential functions: Shopping baskets, checkout, security and website operation.
  • Preferences: Remembering relevant website and privacy settings.
  • Analytics: Understanding website usage and improving performance.
  • Advertising: Measuring advertising effectiveness and supporting relevant advertising where enabled.

Where required by law, we will request your consent before placing or accessing non-essential cookies or activating equivalent tracking technologies.

You can manage cookies through our website's available privacy controls and your browser settings.

Disabling essential cookies may affect website functionality.

Information about Shopify's cookies is available at Shopify Cookie Policy.

The specific cookies and advertising technologies used on our website may change as our services develop. We will review our disclosures and consent settings accordingly.

12. Sharing Personal Information

We may share personal information with organisations that help us operate our business, including:

  • Shopify and payment processors.
  • Delivery and fulfilment providers.
  • Website hosting and technical service providers.
  • Accounting and professional advisers.
  • Customer support and communication services.
  • Advertising and analytics providers, where applicable and lawful.
  • Public authorities where disclosure is legally required.

We do not sell customer contact lists to third-party marketing companies.

Some service providers may process personal information for their own lawful purposes, as explained in their privacy policies.

13. International Data Transfers

Some of our service providers operate internationally, and personal information may be transferred to or accessed from countries outside the United Kingdom.

Where applicable, we use service providers and contractual arrangements that provide appropriate safeguards for international transfers, as required by UK data protection law.

These may include UK adequacy regulations or approved contractual safeguards.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, tax and contractual requirements.

For example:

  • Order and financial records are generally retained for the period required by applicable tax and accounting law, commonly six years.
  • Customer support and warranty records are retained for as long as reasonably necessary to manage the issue, relevant obligations and potential claims.
  • Marketing information is retained while there is a valid reason to use it, subject to withdrawal of consent or objection.
  • Product development and testing records are retained as necessary for legitimate development, quality and safety purposes.
  • Social media information is retained according to the purpose of collection, applicable platform arrangements and relevant legal requirements.

When personal information is no longer required, we will delete it or anonymise it where reasonably practicable.

Certain information may need to be retained even after a deletion request where required by law.

15. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of personal information in certain circumstances.
  • Request restrictions on how your information is processed.
  • Object to certain processing, including direct marketing.
  • Request transfer of eligible information to another provider.
  • Withdraw consent where processing relies on consent.
  • Challenge certain solely automated decisions with legal or similarly significant effects, where applicable.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact syniodesign@outlook.com.

We will respond within the timeframes required by applicable law, normally within one month of receiving a valid request.

16. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

We use established service providers and take appropriate steps to safeguard the information we handle.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

17. Children

Our products and website are primarily intended for adult customers.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

18. Automated Processing

Our ecommerce and payment service providers may use automated systems to identify potentially fraudulent transactions, protect accounts and maintain transaction security.

Where any solely automated decision-making with legal or similarly significant effects applies, we will provide the information and safeguards required by applicable law.

19. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, products, services, technology or legal requirements.

The latest version will be published on our website, together with its last updated date.

Where legally required, we will provide additional notice of significant changes.

20. Complaints

If you have concerns about how Synio Ltd handles your personal information, please contact us first so we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/

Synio Ltd
https://synio.uk
syniodesign@outlook.com

Last updated: 30 October 2026