Terms of service
Terms of Service
Synio Ltd
Last updated: 30 October 2026
1. Overview
This website is operated by Synio Ltd ("Synio", "we", "us" or "our"), a company registered in England and Wales under company number 15309316.
Our website, synio.uk, provides information about our products and allows customers to purchase products directly from us.
These Terms of Service govern your use of our website and purchases made through our online store.
By using our website, you agree to comply with these terms. When purchasing products, your statutory consumer rights remain protected under applicable UK law.
Our online store is powered by Shopify.
2. Online Store Terms
By placing an order, you confirm that you are legally capable of entering into a purchase contract.
You agree to provide accurate and complete information when placing an order.
You must not use our website or products for unlawful purposes or interfere with the operation or security of our website.
3. Products and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices are accurate and up to date.
Our products include STOVEJET® and other products designed or supplied by Synio Ltd.
Product designs, specifications and availability may change as we continue to develop and improve our products.
Minor variations in appearance, finish or manufacturing details may occur, provided products remain consistent with their descriptions and applicable consumer rights.
Any material changes affecting an existing order will be communicated to the customer where appropriate.
4. Prices and Payment
All prices are displayed in pounds sterling (GBP), unless otherwise stated.
Synio Ltd is not currently VAT registered. VAT is therefore not separately charged by Synio Ltd.
Delivery charges are displayed at checkout before you complete your purchase.
Payment must be completed using one of the payment methods available at checkout.
We reserve the right to correct genuine pricing errors. If an error affects your order, we will contact you and offer the opportunity to proceed at the correct price or receive a refund.
5. Orders and Availability
All orders are subject to product availability and acceptance by Synio Ltd.
After placing an order, you will receive an automated order confirmation. This acknowledges receipt of your order but does not necessarily mean that it has been accepted.
A purchase contract is formed when we confirm dispatch of your order, unless we expressly confirm acceptance earlier.
If we cannot fulfil an order, we will contact you and arrange a refund of any payment received for the unavailable goods.
We reserve the right to refuse orders where there is a legitimate reason, including suspected fraud, incorrect pricing or product unavailability.
6. Shipping and Delivery
We primarily use Evri for UK deliveries, with Royal Mail Tracked 48 used for selected higher-value items.
Customers pay the delivery charges displayed at checkout.
We normally dispatch orders within one working day of receiving payment, subject to stock availability.
Please allow approximately 2–5 working days for delivery from dispatch. Delivery times are estimates rather than guaranteed dates.
Orders are sent using tracked delivery services.
If your parcel is lost, damaged or delayed during transit, please contact us so we can investigate with the courier.
Our shipping arrangements do not affect your statutory rights, including your rights where goods are not delivered within an agreed or legally required period.
Further information is available in our Shipping & Delivery Policy.
7. Returns and Refunds
We want customers to be satisfied with their purchases.
For most online purchases, consumers have a statutory right to cancel within 14 days of receiving their goods, subject to applicable exceptions.
Where this right applies, customers must notify us within the cancellation period and normally return the goods within 14 days of notifying us.
Customers are responsible for the direct cost of returning change-of-mind purchases where this has been communicated before purchase.
Refunds will be processed in accordance with applicable consumer law, including any delivery charges that must legally be refunded.
If goods are faulty, damaged, not as described or otherwise fail to meet statutory requirements, customers retain their rights under the Consumer Rights Act 2015.
Nothing in these terms limits or excludes those statutory rights.
Please contact syniodesign@outlook.com regarding returns or refunds.
8. Product Safety and Use
Our products must be installed, operated and maintained in accordance with the instructions and safety guidance supplied with them.
STOVEJET® is a heat-powered product intended for use with compatible stove installations and within the operating conditions specified in its instructions.
Customers should observe all relevant safety warnings, including precautions relating to hot surfaces, moving components and correct positioning.
Products should not be modified or operated outside their specified conditions without appropriate guidance.
Failure to follow safety instructions may increase the risk of injury or damage.
These provisions do not exclude or restrict any liability that cannot lawfully be excluded or restricted.
9. Product Warranty
Where a product is supplied with a manufacturer's or Synio warranty, the applicable warranty terms will be provided with the product or made available to the customer.
Warranty coverage may depend on the product, purchase date and relevant warranty conditions.
Any voluntary commercial warranty is additional to, and does not replace or reduce, the customer's statutory consumer rights.
For warranty assistance, please contact us with your order details and a description of the issue.
10. Intellectual Property
Unless otherwise stated, the website's original text, product photographs, illustrations, designs, branding and other materials owned by Synio Ltd are protected by applicable intellectual property laws.
STOVEJET® is a registered trademark.
Relevant Synio products and designs may also be protected by patents, registered designs and other intellectual property rights.
You may not reproduce or commercially exploit our protected materials without permission, except where permitted by law.
11. Customer Feedback and Social Media
We welcome customer reviews, product feedback, photographs, videos and suggestions.
Synio Ltd operates social media pages and communities, including STOVEJET® FANS.
We may interact with or share publicly available social media posts using the sharing features provided by the relevant platforms, subject to their terms and applicable law.
Posting photographs, videos or other original content in our communities does not automatically transfer ownership or copyright to Synio Ltd.
Where we wish to reproduce customer content for advertising, website promotion or other commercial purposes, we will obtain appropriate permission where required.
We may use customer feedback to improve our products and services, subject to applicable privacy and intellectual property laws.
We reserve the right to moderate content on channels we control in accordance with applicable laws and community rules.
12. Website Use and Prohibited Activities
You must not:
- Use our website for unlawful or fraudulent activities.
- Attempt to gain unauthorised access to our systems.
- Upload malicious software or interfere with website security.
- Misrepresent your identity or submit deliberately false information.
- Infringe the intellectual property rights of Synio Ltd or others.
- Use automated systems to disrupt or overload our website.
We may restrict access where reasonably necessary to protect our website, customers or business.
13. Third-Party Services
Our website uses third-party services, including Shopify and relevant payment and delivery providers.
Some links may direct you to external websites operated by third parties.
We are not responsible for the independent content or practices of unrelated third-party websites.
Use of third-party services may also be subject to their own terms and privacy policies.
Nothing in this section limits our legal responsibilities for products or services purchased directly from Synio Ltd.
14. Privacy and Personal Information
We collect and process personal information in accordance with applicable UK data protection legislation.
Our Privacy Policy explains what information we collect, how it is used, when it may be shared and the rights available to individuals.
Please refer to the Privacy Policy published on our website for further information.
15. Website Availability and Accuracy
We aim to keep our website available, secure and accurate.
However, occasional interruptions, technical problems or errors may occur.
We may update website content, correct errors or temporarily suspend access for maintenance or security purposes.
We will take reasonable steps to resolve problems where appropriate.
Nothing in this section affects your statutory rights in relation to goods or services purchased from us.
16. Limitation of Liability
Nothing in these Terms of Service excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.
Nothing in these terms excludes or limits your statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
Where permitted by law, Synio Ltd is not responsible for losses that were not reasonably foreseeable when the contract was formed or that arise from circumstances for which we are not legally responsible.
We do not exclude liability where doing so would be unlawful or unfair under applicable consumer protection law.
17. Events Outside Our Control
We are not responsible for failures or delays caused by circumstances genuinely outside our reasonable control, such as severe weather, major transport disruption or widespread service failures, to the extent permitted by law.
Where such events affect an order, we will take reasonable steps to inform affected customers and resolve the situation.
Your statutory rights, including applicable delivery and refund rights, remain unaffected.
18. Changes to These Terms
We may update these Terms of Service to reflect changes to our business, website, products or applicable law.
The latest version will be published on our website with an updated date.
Changes will not retrospectively remove rights or alter contractual obligations for orders already accepted without a lawful basis.
19. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory legal protections and rights to bring proceedings in the courts available to you under applicable law.
If you are a consumer outside the United Kingdom, any mandatory consumer protections applicable to your purchase remain unaffected.
20. Contact Information
For questions about these Terms of Service, please contact:
Synio Ltd
Company Registration Number: 15309316
Registered in England and Wales
8 Southview Place
Midsomer Norton
Bath
BA3 2AX
United Kingdom
Email: syniodesign@outlook.com
Website: https://synio.uk
Synio Ltd
Company No. 15309316
Last updated: 30 October 2026