Shipping policy

At Synio Ltd, we aim to dispatch orders promptly and ensure they arrive safely.

Delivery Charges

Delivery charges are paid by the customer and are clearly displayed at checkout before completing a purchase.

Delivery Services

We use Evri for standard UK deliveries and Royal Mail Tracked 48 for selected higher-value items.

Where applicable, deliveries may require a signature. Our delivery providers may make up to three delivery attempts, depending on the service used.

Delivery Times

Please allow 2–5 working days for delivery from dispatch.

We normally dispatch orders within one working day of receiving payment, subject to stock availability.

Evri may collect parcels seven days a week, including weekends, depending on collection arrangements.

Deliveries generally take place between 8am and 8pm, Monday to Saturday, although times may vary by courier.

Delivery times are estimates and may be affected by circumstances outside our control.

Returns

If you wish to return an item, please contact us for instructions.

Customers are responsible for the direct cost of return postage for change-of-mind returns, provided this has been communicated before purchase.

This does not affect your statutory rights for faulty, damaged or incorrectly supplied goods.

Delivery Issues

All orders are shipped using tracked delivery services. If your parcel is lost, damaged or delayed during transit, please contact us so we can investigate the matter with the courier.

Contact Us

If you have any questions about delivery, please contact:

Synio Ltd
Email: syniodesign@outlook.com
Website: https://synio.uk

Last updated: 30 October 2026