Refund policy

In accordance with the Consumer Contracts Regulations (2013) you may also cancel your order at any time without reason, within 14 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this by emailing within 14 working days of receipt and return the packaged item to us at the address given above.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at syniodesign@outlook.com. Please note that returns will need to be sent to the following address: Synio, 8 Southview Place, Midsomer Norton, Bath, BA3 2AX

If your return is accepted, You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.

You can always contact us for any return queries at syniodesign@outlook.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will enable us to assess and resolve any issues. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at syniodesign@outlook.com.